Your restaurant's heart is the center of the passion for serving every guest.
Your restaurant has relationships and brings guest joy.
However, if you treat your restaurant like a factory where orders come in and food just gets served, you will not be true to what it means to have a full-service restaurant.
Be true to why you are in this business; if it is only to profit, this is the wrong business for you.
Successful restaurants have a pulse. And it is that pulse that keep guests engaged, coming back, and referring their friends.