Lance's thoughts!

Does your restaurant have a heart?

Your restaurant's heart is the center of the passion for serving every guest.  

Your restaurant has relationships and brings guest joy.

However, if you treat your restaurant like a factory where orders come in and food just gets served, you will not be true to what it means to have a full-service restaurant.

Be true to why you are in this business; if it is only to profit, this is the wrong business for you.

Successful restaurants have a pulse. And it is that pulse that keep guests engaged, coming back, and referring their friends.

Monday, December 21, 2020