Create a loyalty culture

As a restaurant operator, you rely on your staff to ensure that the guest is always cared for. How you treat your team will be directly reflected in how they treat the guest.

This is an excellent quote from Shep Hyken. His book, Amaze Every Customer Every Time, is a must-read. The concept of creating moments of magic is what every restaurant should be striving for with every guest and team member interaction.

Thursday, February 18, 2021

Lance's Blog