We tend to do a lot of talking. Reflecting on this must-read book by Danny Meyer, a guru in the hospitality game, is we need to build relationships with our guests, and the best way to do that is by listening. Whether it's during service or through digital communication.
"There is no stronger way to build relationships than taking a genuine interest in other human beings and allowing them to share their stories." Danny Meyer
When was the last time you just sent out a message to your guest saying - "Hi, just checking in and was wondering how you are doing?"
Try it; the results will surprise you!
But don't take our word for it; read the book.